Netgear 3-year OnCall 24x7 Category 2 Support

SKU PMB0332-10000S
NETGEAR ONCALL 24X7, Category 2, 3 Years.

Includes NBD replacement.

NETGEAR's 24x7 OnCall Agreement provides unlimited email and phone technical support for your networking and storage products. Customer receives a dedicated free priority phone line to access our technical experts for advanced setup and troubleshooting assistance.

Specifically, the OnCall 24x7 covers the following:

  • 24x7 technical support, allowing you to access our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year.
  • 24x7 remote diagnosis performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for the prompt resolution of technical problems.
  • Next Business Day Arrival Express Hardware Replacement (NBD) .1 This service ensures that you will receive replacement hardware immediately in the unlikely event that the covered product is dropped due to a hardware problem.
  • Escalation management with Action Plan (POA).
  • Online services that entitle you to privileged information and services, such as personalized support cases, online problem escalation, known issue reports, release notes, troubleshooting guides, and software maintenance releases.
  • Software Maintenance Release Notification, a service that automatically sends you email notification of the availability of maintenance releases and patches, as well as enhancements.

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